Your GA code for the help site you want to track consists of your account number and a sequential number at the end after a dash! For example, in UA-123456-1, the "-1" part at end end identifies the profile of the help site you want to track. Be careful to enter the full code with this identifier!
Please note that Google Analytics support is available in Help+Manual Professional only. This feature is not available in the Basic version of Help+Manual.
Google Analytics is an enterprise-class web analytics solution that gives you rich insights into your WebHelp traffic. Powerful, flexible and easy-to-use features let you see and analyze your traffic data in an entirely new way. Google Analytics gives you a wealth of feedback and information that enables you to improve your help in many ways.
By integrating Google Analytics, you can track how the content of your WebHelp system is used and measure its effectiveness.
•Entry and exit pages
•Full text search terms
•Index keywords used to locate topics
•Tracking of external links such as file downloads and outgoing web links
This section is not stored in HTML skins, it is project-only. Even if you are using a skin, you must still configure this in your project.
Set up your account and get the tracking ID
1.If you already have a Google account for any Google service, log in to your Google account. If you don't have a Google account yet, click here to create one.
2.Then visit the Google Analytics page and select "Access Google Analytics". Then click on the "sign up" button to sign up for the Analytics service.
3.Follow the instructions to complete your Google Analytics account.
4.On the next page set up a profile for the "Website" option. The website URL is the URL where your WebHelp will be stored.
5. Click the button at the bottom to get your tracking ID and make a note of the ID you get.
DON'T use the "tracking code" provided by Google!
After you complete the process for getting your tracking ID you will see a page with snippets of "tracking code" you can add to your pages. Don't use this! Help+Manual handles all this automatically for WebHelp. All you need to do is add your tracking ID to your Help+Manual project (see further below).
When users of your WebHelp system use the full-text search to find content, Help+Manual automatically tracks those searches. To make Google Analytics deliver correct results however, we need to change some parameters in your GA profile settings.
1.In your Google Analytics Profile select the Admin option to see this screen:
2.Then scroll down to the Site Search Settings section. switch the button there to ON: and then enter the query parameter "q":
3.Click Save Changes to complete the settings change.
The settings are almost complete. Copy your GA account number (e.g. "UA-123456-1") from the Google Analytics page and enter it in Help+Manual.
1.In the Project Explorer on the left of the main Help+Manual screen go to Configuration > Publishing Options > WebHelp > Google Analytics.
2.Enter the GA account number.
3.Recompile your WebHelp system and upload it to your web server.
That's it. Google Analytics pretty quickly picks up tracking data. Note that it will usually takes a couple of hours before you can view any results. It will be a few days before the data starts to become really meaningful.
Profiling WebHelp with Google Analytics (Overview)
Full Text Search (Configuration Options)