Fraudulent charges by the name of helpandmanual”S”.com
Posted by Alexander Halser on August 18, 2020
We have received several complaints between July 11th and today from people who have been charged (on their bank account or their credit card) in the name of “helpandmanuals.com“. (Note the “s” at the end of the domain name, which is different from our domain, which is “helpandmanual.com“). Does this apply in your case? Read the rest of this entry »
Premium Pack 4.0.4 Maintenance Update
Posted by tim green on August 4, 2020
We have just updated Premium Pack 4 to version 4.0.4. This update contains a large number of basically cosmetic updates. There is no urgency to install it if everything is already working OK for you. Just read through the descriptions and decide for yourself if and when you want to update.
How to get the Premium Pack update
You can download and install the updated version with the credentials you received when you purchased. If you no longer have this please contact support@ec-software.com and we will help you out. See the Premium Pack product page for more details on Premium Pack 3 and visit our online store to purchase if you do not yet have it.
Help update
- The Premium Pack help has been updated and extended with more detailed information for version 4.
Skin changes and fixes:
- Image toggle close mode (V3 & V4 skins): You can now choose whether image toggles close on a click inside or outside the image. This is set with the new IMGTOGGLE_CLOSEMODE variable in the General Settings variable group in the V3 and V4 skins.
- Image toggle closing: Image toggles will now also close on the ESC key in desktop mode and on tablets with hardware keyboards.
- Image toggle closing on smartphones: Image toggles closed too slowly in smartphone browsers.
- Image toggle clickable area: In some skins clicking to the right of some image toggles would also trigger the toggle. This has been corrected.
- Image toggle positioning: In some skins image toggles with captions would position at the top of the browser window when expanded. In the Advanced Compact and Advanced TOC skins image toggles could be positioned incorrectly when fully expanded in mobile browser mode.
- Google Analytics: When the path was included in topic references the slash between the last folder and the topic name was sometimes missing. Two slashes instead of one were sometimes shown at the beginning of the path. This was dependent on the configured settings and the number of path levels.
- Google Analytics: Search terms entered by the user were not tracked in the V4 Advanced Compact and V4 Advanced Full TOC skins.
- Index keywords containing special characters: Clicks on index keywords containing special characters like slashes (/) failed in some skins.
- Social sharing in V2 WebHelp skins: The social sharing popup in the still very popular V2 WebHelp skins has been updated to the latest version used in the V3 and V4 skins. The social sharing now uses scalable SVG icons and simple hyperlinks instead of the widgets that had to be loaded with every page. This means that the social sites now only get a ping when the user actually uses the icons.
- V2 WebHelp skins language files: The English, French, Dutch and German language files for these skins have been updated with the variable changes for social sharing.
- Video lightbox: Videos configured to open in a lightbox played inline with the V4 Advanced Compact and V4 Advanced Full TOC skins. Videos playing in a lightbox now close when the user presses the ESC key.
- Topic top margin setting: All V3 and V4 skins now include a TOPIC_TOPMARGIN variable with which you can adjust the margin between the top of your topics and the top of the topic window. This variable is in the Main Layout variables group in the V3 WebHelp and eWriter skins and in the General Layout variables group in the V4 skins.
- Closing videos in V2 WebHelp and CHM skins: Videos are now effectively closed automatically when stopped without having to reload the current page, even if they are in popups or toggles. The POP_KILLVIDEO option is now on by default and does not need to be turned off.
- Keyword index search highlights: In some V4 skins the highlight of keywords found with Search in the keyword index was not displayed. This is now set to a dashed underline in the same color as the index keyword text. This is not configurable directly, but you can change it by editing the .idxhilite class definition in the hmwebhelp_index_xxxx.css files in the skin baggage.
- Search highlight colors in V3 skins: The options for configuring search highlighting colors in the older V3 WebHelp and eWriter skins are not color options because they use a combined setting for text and background colors. This has been made clearer by defining these settings as Layout options. See the Configuring for Use > Other Settings section in the V3 WebHelp and V3 eWriter chapters.
- Topic and web link hotspots in CHM: Links to topics and web pages in image hotspots now function more reliably in the CHM skins.
Toolbox Utility
- Changing filter: When you change a variables filter (Colors, Layout Settings etc.) in Toolbox the currently selected variables group is now redisplayed automatically with the filter if the group contains variables of the selected type. Otherwise the first available group is displayed. In previous versions this always switched to the first available group.
- HM version: Projects created with HM 7 or 8 are now both identified as 7/8 in the Project Information. This is necessary because there is no identifying difference between the versions in the XML headers of version 7 and version 8 projects.
- Baggage files: The names of Baggage files added to skins or projects by the user are now checked for strict HTML compatibility. Filenames must use only the standard ASCII characters a..z, A..Z, 0..9, –, _, and $, no spaces.
- Projects with missing TOC: If the TOC of a HM project is completely missing Toolbox now reports this explicitly instead of just saying that the TOC is invalid.
DeepL now available in the USA and Canada!
Posted by tim green on June 19, 2020
Good news for all our US customers: The API license needed to use the DeepL machine translation plugin in Help+Manual and HelpXplain is now also available in the USA for just $5.49 per month.
The license is referred to as DeepL Pro. Here is the DeepL announcement:
DeepL posting on the new license
You can order the new DeepL Pro license on this page:
Order page for the new license
In addition to the monthly fee there is also a charge for translation volume. However, the amounts here are so generous that it would be difficult to exceed $10 per month in total.
Help+Manual 8.1.0 Released
Posted by Alexander Halser on May 24, 2020
We are glad to announce the release of Help+Manual 8.1. If you are using version 8 already, this is update is included in your maintenance plan. Just download the setup and run it to update your current installation.
The focus for this update was on speed issues and on floating licenses.
1. Saving Screenshots Took to Long
Did you ever experience a delay when taking a screenshot with Help+Manual? The delay occurred after the screenshot had been taken and before the save dialog appeared. If yes, this is an important update for you!
When taking a screenshot, Help+Manual prompts you to save the screenshot as picture file and suggests a file name, something like clip0019.png. To make sure this suggested file name is unique and not already used by another image, Help+Manual has to test whether such a file exists anywhere in the project search path. This function was not fast enough and that became even more obvious during the covid19 pandemic, where many users were working from home offices, connected via VPN. The connection lag multiplied those delays.
What’s new is, that the save dialog for screenshots should come up 10 to 50 times faster than before – depending on the folder structure of your help project.
2. Optional Password for Floating Licenses
This is important news for admins: the Floating License Manager has been updated with a password/PIN code function. This is an additional security layer, which can be applied to a pool of floating licenses by the administrator. When a password/PIN code is set in place, Help+Manual will prompt the user to enter the password/PIN code. This code is stored locally, so that the end user is not required to enter it every time.
Admins can set or change the password/PIN code to effectively exclude users who are no longer authorized to use a license from the floating license pool.
3. Miscellaneous Changes and Bug Fixes
- Faster loading and memory optimized printing for large JPEG images: if a single topic contained several very large JPEG images, the time to load this topic – and decode the JPEG images – has been improved. This also affects printing of such a topic.
- Print Topic: the function to print a single topic has been improved and fixes an optical glitch during printing.
- Project Full Report: the list of unused images also reported files without an extension
- Drag & drop of TOC items: when a TOC item was dragged to another node, the arrow buttons to shift TOC items up/down and left/right where not initialized correctly.
- Table Insert Row: inserting a table row with keyboard commands only (SHIFT+F10 > Table > Rows > Insert) has triggered an error.
- Improved dialog to pin a floating license for offline use: Help+Manual allows you to check out (pin) a floating license for offline use. A pinned floating license is exclusively assigned to that computer and blocked for everybody else. Though this function is not required to normally use a floating license, some users always activated it. A new “pin” dialog explains this function better.
Download
Help+Manual 8.1.0 is available from our download page:
Review of Help+Manual 8 on UA Europe
Posted by tim green on April 22, 2020
The well-known help technology expert and trainer Matthew Ellison has just published a comprehensive review of Help+Manual 8 on the UA Europe site. As an expert on help authoring, Matthew is uniquely qualified to assess a program like Help+Manual.
Click to view the review
on the UA Europe site
Help+Manual 8.0.3 Maintenance Update
Posted by Alexander Halser on April 21, 2020
Update: the 8.0.3 release from Tuesday, April 21, triggered a false positive in Windows Defender! The false positive has been resolved. If you encountered a warning from Windows Defender, please re-download the 8.0.3 setup.
As part of our commitment to continuous improvement, we’ve released a maintenance update for Help+Manual 8. If you are using version 8 already, this is update is included in your maintenance plan. Just download the setup and run it to update your current installation.
1. Link lists with Inline Option
The new link lists in version 8 are a highly appreciated feature by most users and we quickly received suggestions how to improve them further. While we are still collection user suggestions for this new object, one of these has been implemented with the 8.0.3 update: an inline option to publish a list of links as comma-separated text, instead of a classic list.
2. Admin Tool: Change File Associations
The View tab has a button to start a new tool, that sets, changes or removes file associations in Windows. A file association tells Windows which program to start when you double click, for instance, a file with the extension .HMXZ. These file associations are automatically set by the installer. For admins who administer floating licenses, however, this can be a big help.
3. PDF Layout Configuration
If you create PDF manuals with numbered outlines (outlines are the interactive TOC in a PDF file), the outline numbering was not reflected by the links that point to those topics. The PDF Layout configuration setting now features a configuration option whether to apply numberings to links as well or not:
4. Miscellaneous New Features and Bug Fixes
- eWriter eBooks: the eBook viewer has been updated to v2.3.5 and now supports external file links to other ebook files, with deep linking. This means you can open another eWriter ebook and jump a specific topic.
- Equations (math objects) were not exported to DOCX
- Insert Table dialog: when changing the table style, the number of heading rows is automatically changed as well.
- XML read bug: if a <snippet> tag is placed on a separate line in the XML source code, an extra blank line was inserted before the snippet in Help+Manual.
- Copy & paste of topics in TOC: topic title does no longer get an enumeration extension like “_2”
- List update bug: #150 and #151 in non-symbol fonts (dash and long dash) were sometimes displayed with a symbol charset
- Updated SubVersion comparison dialog / conflict editing dialog
- Three new HTML variables have been introduced – these variables can be used in the topic HTML template (more on this in a separate blog post later):
- <%HM_LINKLIST_SIBLINGS%> Generates an <ul> list of all topics that are on the same level as the current topic, excluding the current topic.
- <%HM_LINKLIST_CHILDREN%> Generates an <ul> list of child topics of the current topic.
- <%HM_LINKLIST_ANCHORS%> Generates an <ul> list of all anchors in the current topic.
Download
Help+Manual 8.0.3 is available from our download page:
Premium Pack 4.0.3 Maintenance Update
Posted by tim green on March 23, 2020
We have just updated Premium Pack 4 to version 4.0.3. This now includes the promised V4 Modern Standard set of skins, which are similar to Modern Flexible but with a more basic appearance and functionality. In addition to this it tidies up some color variables and style settings and corrects a couple of small issues reported by users.
How to get the Premium Pack update
You can download and install the updated version with the credentials you received when you purchased. If you no longer have this please contact support@ec-software.com and we will help you out. See the Premium Pack product page for more details on Premium Pack 3 and visit our online store to purchase if you do not yet have it.
Skin Updates
- New skin category: The V4 Modern Standard skin category is now included. This is a simple, functional layout similar to Modern Flexible, but without width restriction (always full width), with simple drop-down user-configurable menus in the page header.
- General: Minor corrections in color variables and layout.
- Modern Compact skins: New settings in Skin Options to disable the logo and link buttons.
- Flexible and Magazine skins: The MAX_PAGEWIDTH variable in the General Settings variables section now accepts both pixel (px) and percent (%) values for setting the maximum width of the help in the browser window.
- Magazine skins: Improvement to drop-down menu behavior in phone mode (opening one submenu now closes any other submenu to save space, as in the other skins).
- Flexible skins: Feature images did not move up with the page header in phone mode when hiding the page header, leaving a gap.
- V3 eWriter skins: An error caused a delay on opening WebHelp, during which context calls to the skin would fail.
- V3 eWriter skins: The Minimalist Standard skin included some double variable references that prevented saving changes.
Toolbox utility
- New program icon
- New language files for Dutch for V4 skins
- Minor bug fixes
HelpXplain 1.3 Released
Posted by Alexander Halser on March 22, 2020
This is a maintenance and feature update for HelpXplain, which is free for all registered users. Every license of HelpXplain includes 12 months free updates, maintenance and support.
HelpXplain 1.3
Version 1.3 comes with 2 new features and several small bug fixes. One new feature is an option to restrict the Maximum Image Size in the publish dialog. This is a very useful setting if your Xplain contains many images, in particular large ones. Images may considerably slow down the loading time when viewed in a web browser. If there are too many too large images, memory might not be sufficient. The Maximum Image Size option can reduce the physical size of images during export.
The second new feature is in the DeepL translation function: it now supports Japanese and Chinese (Simplified).
Other changes and bug fixes in version 1.3:
- Access violation fixed, that occurred when deleting slides in Object List
- HTML editor problem with Japanese IME fixed
- Screen Capture German UI was too small
- Screencast dialog how to arrange slides was sometimes hidden behind main window
- Replacing image placeholders with a picture from clipboard create images without filename
- When changing the display duration of multiple slides in the Animation > Slide Transition dropdown menu, an error occurred.
- Updated xploader.js script: when loaded in lightbox, it sets to focus to the lightbox to enable keyboard operation without a first click.
Download
This update is included in your maintenance plan! Please download the update and install it over your existing version.
Help+Manual 8.0.2 Maintenance Update
Posted by Alexander Halser on March 21, 2020
This is an important maintenance update, strongly recommended for all users of version 8!
Data Loss with Topic Status Change
Version 8.0.2 fixes a bug related to topic-status changes that can cause data loss: if the topic status was changed for multiple topics at once, those topics that have been edited before (and were yet not saved) lost their content.
This bug also triggered a problem with the table of contents, a warning appeared that the table of contents could not be stored.
Please, download and install v8.0.2 over your existing installation of Help+Manual 8.
New Features and bug fixes
- eWriter eBooks: several small fixes to the eBook viewer – initial browser zoom on high-dpi monitors, viewer app button was sometimes too large, app button color highlight did not always revert to normal.
- Images in nested tables: were displayed at the wrong size if editor zoom was > 100% and the user switched between editing the outer topic and the first table. This bug was a cosmetic issue only.
- Publishing tasks: after publishing a task, the click to show the compiler log created an error. Wrong caption in publishing tasks dialog (Delete selected item was named Add Task Action).
- Image toggles inside table cells, with a fixed image size and without caption, did not scale with Premium Pack skins when the text size changed by the user
- Link lists: when chapters without text and regular topics were mixed in a list, the text-only-chapters did point to the previous topic
- HelpXplain export: umlauts in tooltips of poster image had wrong encoding
- DeepL translation plugin: Japanese and Chinese Simplified are now supported
Update Build 5475 (March 29)
- Design-time comments: when a comment was displayed as an icon only, it could not easily be double-clicked for editing. Double-click editing for icon-only comments has been improved.
- Bug fix for the customize-bullet-list dialog
- Error message “Invalid characters in path” fixed
Download
Help+Manual 8.0.2 is available from our download page:
EC Software Business Continuity Plan related to Covid-19
Posted by Alexander Halser on March 15, 2020
Dear EC Software Clients and Help+Manual Users,
In light of the global spread of Covid-19, we have been monitoring the situation for some time and have taken precautionary steps to safeguard the well-being of our team members and their families while simultaneously ensuring business continuity.
We would like to inform you of what we have done and will do to minimize any disruption for our and your business:
Remote work
We have closed our office until at least end of March and keep working from home. All of the team members are well and healthy and none of us has been traveling to at-risk countries recently. We feel confident that over the next weeks and months, there should be no degradation of our ability to support you.
Continued Email Support, Telephone Hotline Closed
Due to our office being closed, telephone calls for sales and support usually cannot be answered. Please contact us by email, the online contact form, or post in the Help+Manual user forum, if you have questions or need software support. Our generic support address support@ec-software.com is regularly monitored and usually answered within a business day.
We greatly appreciate your understanding and cooperation throughout this entire situation and will continue to keep you informed of any significant changes that may impact our business.
Sincerely,
EC Software Executive Team