Help+Manual - Pre Order Support and FAQs

Click on the queries below to find answers to frequently asked questions about Help+Manual and our sales and support policy.

Q.  How secure is your server?

All credit card data are transmitted using the secure (encrypted) HTTP protocol according to the current SSL standard. If you still do not want to transmit your encrypted credit card number over our secure server connection, you can also send us a fax or call us (for phone and fax numbers see next question).

Q.  Is it possible to order by fax or phone?

You can submit your order online, by fax or phone. If you choose to fax your order or do it by phone, please contact our online reseller directly:

Phone:+49 221 - 222 45 - 45

Monday - Friday: 8:00 AM - 7:00 PM (CET)
Saturday: 9:00 AM - 4:00 PM (CET)

Fax:+49 221 - 222 45 - 19
Address:cleverbridge AG
Brabanter Str. 2-4
50674 Cologne

United Kingdom
Phone:0800 8620377 (UK Freefone number)

Monday - Friday: 7:00 AM - 6:00 PM (GMT)
Saturday: 8:00 AM - 3:00 PM (GMT)

(Intl.: +1-312-922-8693)

Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday: 9:00 AM - 4:00 PM (CST)

360 N. Michigan Ave.
Suite 1900
Chicago, IL, 60601-3805
Q.  Can I pay by check or wire transfer?

Yes. We accept credit cards, check, wire transfer and cash. Please fill in the shopping cart and click Continue to secure order page to calculate the order total and choose your preferred payment method.

Q.  If I buy Help+Manual, what do I get?

Help+Manual is delivered electronically via Internet download. After your order has been processed, you get a registration email from Cleverbridge AG which contains all the neccessary information to download and unlock the product.

Q.  How long does it take to process my order?

Usually a few minutes. Cleverbridge AG authorizes credit card orders almost immediately. In very few cases, if the credit card company refuses to authorize a credit card online, the authorization process must be handled manually which can take a couple of hours. You get an instant email confirmation for your order anyway. Only check orders and wire transfer take a few days.

Q.  What if I lose my registration key?

We have your address on file and send you this information again. Please contact our support at if this happens to you.

Q.  Can I continue to work on my existing help projects with the full version?

Yes. Even if you uninstall the evaluation version, the help project you have created remain on your computer. Just recompile them with the registered version of Help+Manual.

Q.  What is your return policy if I am not satisfied with your product?

We strive to provide the best help authoring tools with best support. If you are not satisfied with our products, for whatever reasons, we refund orders within 30 days after purchase.

Q.  Do I get a tax invoice from you?

You get a tax invoice from Cleverbridge AG which is the reseller and merchant. This invoice comes electronically with your registration email.

Q.  Which support plans do you offer?

We provide free email support for one year after purchase. This time limit is made to make a statement. You can expect support beyond that date as well. Just contact us at if you have any questions.

Telephone support is unfortunately not possible. Please consider that we are located in Europe and your time zone may differ. We try to reply to support emails within 24 hours and give you accurate and competent answers.

Q.  How often do you supply updates and at which rates?

We issue minor updates every 3 - 4 months. Minor updates are generally free and we inform you via mailing list when an update becomes available. Minor updates are all updates but the next major version number (e.g. all 4.xx updates).

For major updates (version 3 to version 4) we calculate reasonable update prices - less than 50 % of the regular purchase price.

Q.  Are there any royalities to pay for distributed help files?

No! You can freely distribute the compiled help files that you create with Help+Manual (all output formats, from Winhelp to HTML HELP to PDF and MultiMedia help). There are no royalities for any of these files.

Q.  You seem to especially support Borland products - is this true?

Help+Manual is written in Borland Delphi and we are an official Borland Technology Partner. That's why we can provide additional components for Delphi.

Help+Manual, however, is programming language independent. You can use the compiled help files with any Windows development tool. Please check out our Resource page for tutorials how to integrate help files into applications written with C++, Visual Basic, Visual Objects and other development tools.