Help+Manual News

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Black Friday Offer: 30% Off for all New Purchases and Upgrades

Cyber Monday Promotion

We are pleased to announce our Black Friday and Cyber Monday offers for this year: 30% discount on any of our products between Friday November 27th and Monday November 30th.

This promotion applies to:

 

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Help+Manual 8.2.1 Maintenance Update

We are glad to announce the release of Help+Manual 8.2.1. If you are using version 8 already, this update is included in your maintenance plan. Just download the setup and run it to update your current installation.

Changes and Additions in v8.2.1

WEBP Image Format

Help+Manual natively supports the WEBP image format. You can use WEBP as regular images or toggle images. When creating Webhelp, WEBP images are exported native. For all other output formats, Help+Manual converts WEBP to 32-bit PNG images, to ensure compatibility. Please be aware that WEBP images are yet not supported by all web browsers. If you use the WEBP format, these pictures might not be visible in Webhelp in older browsers. Read the rest of this entry »

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Help+Manual 8.2.0 Released

We are glad to announce the release of Help+Manual 8.2. If you are using version 8 already, this is update is included in your maintenance plan. Just download the setup and run it to update your current installation.

This update focuses on DeepL machine translation, PDF output and proxy servers for floating licenses. Read the rest of this entry »

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DeepL now available in the USA and Canada!

Good news for all our US customers: The API license needed to use the DeepL machine translation plugin in Help+Manual and HelpXplain is now also available in the USA for just $5.49 per month.

The license is referred to as DeepL Pro. Here is the DeepL announcement:

DeepL posting on the new license

You can order the new DeepL Pro license on this page:

Order page for the new license

In addition to the monthly fee there is also a charge for translation volume. However, the amounts here are so generous that it would be difficult to exceed $10 per month in total.

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Help+Manual 8.1.0 Released

We are glad to announce the release of Help+Manual 8.1. If you are using version 8 already, this is update is included in your maintenance plan. Just download the setup and run it to update your current installation.

The focus for this update was on speed issues and on floating licenses.

1. Saving Screenshots Took to Long

Did you ever experience a delay when taking a screenshot with Help+Manual? The delay occurred after the screenshot had been taken and before the save dialog appeared. If yes, this is an important update for you!

When taking a screenshot, Help+Manual prompts you to save the screenshot as picture file and suggests a file name, something like clip0019.png. To make sure this suggested file name is unique and not already used by another image, Help+Manual has to test whether such a file exists anywhere in the project search path. This function was not fast enough and that became even more obvious during the covid19 pandemic, where many users were working from home offices, connected via VPN. The connection lag multiplied those delays.

What’s new is, that the save dialog for screenshots should come up 10 to 50 times faster than before – depending on the folder structure of your help project.

2. Optional Password for Floating Licenses

This is important news for admins: the Floating License Manager has been updated with a password/PIN code function. This is an additional security layer, which can be applied to a pool of floating licenses by the administrator. When a password/PIN code is set in place, Help+Manual will prompt the user to enter the password/PIN code. This code is stored locally, so that the end user is not required to enter it every time.

Admins can set or change the password/PIN code to effectively exclude users who are no longer authorized to use a licenseĀ from the floating license pool.

Help+Manual Floating License Manager

 

3. Miscellaneous Changes and Bug Fixes

  • Faster loading and memory optimized printing for large JPEG images: if a single topic contained several very large JPEG images, the time to load this topic – and decode the JPEG images – has been improved. This also affects printing of such a topic.
  • Print Topic: the function to print a single topic has been improved and fixes an optical glitch during printing.
  • Project Full Report: the list of unused images also reported files without an extension
  • Drag & drop of TOC items: when a TOC item was dragged to another node, the arrow buttons to shift TOC items up/down and left/right where not initialized correctly.
  • Table Insert Row: inserting a table row with keyboard commands only (SHIFT+F10 > Table > Rows > Insert) has triggered an error.
  • Improved dialog to pin a floating license for offline use: Help+Manual allows you to check out (pin) a floating license for offline use. A pinned floating license is exclusively assigned to that computer and blocked for everybody else. Though this function is not required to normally use a floating license, some users always activated it. A new “pin” dialog explains this function better.

Download

Help+Manual 8.1.0 is available from our download page:

https://www.helpandmanual.com/downloads.html

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Help+Manual 8.0.3 Maintenance Update

Update: the 8.0.3 release from Tuesday, April 21, triggered a false positive in Windows Defender! The false positive has been resolved. If you encountered a warning from Windows Defender, please re-download the 8.0.3 setup.

As part of our commitment to continuous improvement, we’ve released a maintenance update for Help+Manual 8. If you are using version 8 already, this is update is included in your maintenance plan. Just download the setup and run it to update your current installation.

1. Link lists with Inline Option

The new link lists in version 8 are a highly appreciated feature by most users and we quickly received suggestions how to improve them further. While we are still collection user suggestions for this new object, one of these has been implemented with the 8.0.3 update: an inline option to publish a list of links as comma-separated text, instead of a classic list.

2. Admin Tool: Change File Associations

The View tab has a button to start a new tool, that sets, changes or removes file associations in Windows. A file association tells Windows which program to start when you double click, for instance, a file with the extension .HMXZ. These file associations are automatically set by the installer. For admins who administer floating licenses, however, this can be a big help.

 

3. PDF Layout Configuration

If you create PDF manuals with numbered outlines (outlines are the interactive TOC in a PDF file), the outline numbering was not reflected by the links that point to those topics. The PDF Layout configuration setting now features a configuration option whether to apply numberings to links as well or not:

4. Miscellaneous New Features and Bug Fixes

  • eWriter eBooks: the eBook viewer has been updated to v2.3.5 and now supports external file links to other ebook files, with deep linking. This means you can open another eWriter ebook and jump a specific topic.
  • Equations (math objects) were not exported to DOCX
  • Insert Table dialog: when changing the table style, the number of heading rows is automatically changed as well.
  • XML read bug: if a <snippet> tag is placed on a separate line in the XML source code, an extra blank line was inserted before the snippet in Help+Manual.
  • Copy & paste of topics in TOC: topic title does no longer get an enumeration extension like “_2”
  • List update bug: #150 and #151 in non-symbol fonts (dash and long dash) were sometimes displayed with a symbol charset
  • Updated SubVersion comparison dialog / conflict editing dialog
  • Three new HTML variables have been introduced – these variables can be used in the topic HTML template (more on this in a separate blog post later):
    • <%HM_LINKLIST_SIBLINGS%> Generates an <ul> list of all topics that are on the same level as the current topic, excluding the current topic.
    • <%HM_LINKLIST_CHILDREN%> Generates an <ul> list of child topics of the current topic.
    • <%HM_LINKLIST_ANCHORS%> Generates an <ul> list of all anchors in the current topic.

 

Download

Help+Manual 8.0.3 is available from our download page:

https://www.helpandmanual.com/downloads.html

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Help+Manual 8.0.2 Maintenance Update

This is an important maintenance update, strongly recommended for all users of version 8!

Data Loss with Topic Status Change

Version 8.0.2 fixes a bug related to topic-status changes that can cause data loss: if the topic status was changed for multiple topics at once, those topics that have been edited before (and were yet not saved) lost their content.

This bug also triggered a problem with the table of contents, a warning appeared that the table of contents could not be stored.

Please, download and install v8.0.2 over your existing installation of Help+Manual 8.

New Features and bug fixes

  • eWriter eBooks: several small fixes to the eBook viewer – initial browser zoom on high-dpi monitors, viewer app button was sometimes too large, app button color highlight did not always revert to normal.
  • Images in nested tables: were displayed at the wrong size if editor zoom was > 100% and the user switched between editing the outer topic and the first table. This bug was a cosmetic issue only.
  • Publishing tasks: after publishing a task, the click to show the compiler log created an error. Wrong caption in publishing tasks dialog (Delete selected item was named Add Task Action).
  • Image toggles inside table cells, with a fixed image size and without caption, did not scale with Premium Pack skins when the text size changed by the user
  • Link lists: when chapters without text and regular topics were mixed in a list, the text-only-chapters did point to the previous topic
  • HelpXplain export: umlauts in tooltips of poster image had wrong encoding
  • DeepL translation plugin: Japanese and Chinese Simplified are now supported

Update Build 5475 (March 29)

  • Design-time comments: when a comment was displayed as an icon only, it could not easily be double-clicked for editing. Double-click editing for icon-only comments has been improved.
  • Bug fix for the customize-bullet-list dialog
  • Error message “Invalid characters in path” fixed

 

Download

Help+Manual 8.0.2 is available from our download page:

https://www.helpandmanual.com/downloads.html

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EC Software Business Continuity Plan related to Covid-19

Dear EC Software Clients and Help+Manual Users,

In light of the global spread of Covid-19, we have been monitoring the situation for some time and have taken precautionary steps to safeguard the well-being of our team members and their families while simultaneously ensuring business continuity.

We would like to inform you of what we have done and will do to minimize any disruption for our and your business:

Remote work

We have closed our office until at least end of March and keep working from home. All of the team members are well and healthy and none of us has been traveling to at-risk countries recently. We feel confident that over the next weeks and months, there should be no degradation of our ability to support you.

Continued Email Support, Telephone Hotline Closed

Due to our office being closed, telephone calls for sales and support usually cannot be answered. Please contact us by email, the online contact form, or post in the Help+Manual user forum, if you have questions or need software support. Our generic support address support@ec-software.com is regularly monitored and usually answered within a business day.

We greatly appreciate your understanding and cooperation throughout this entire situation and will continue to keep you informed of any significant changes that may impact our business.

Sincerely,

EC Software Executive Team

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Office or Home Office? Floating licenses allow both.

Floating licenses are a great way to deployHelp+Manual to many users in your organization. A floating license is a concurrent license – it can be used by one person at a time, but is not bound to a particular computer.

With Help+Manual 8, they are not even bound to a local network or departement. The license pool can be shared among all users of an organization, whether they work on site, are in a different location or work from home.

Read the rest of this entry »

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Help+Manual 8.0.1 Update: Slow Editor Solved

We are glad to announce the release of Help+Manual 8.0.1 – a small version change but one that includes an important bugfix!

Topic editor was responding slower and slower

The problem occurred with topics that contained one or more lists. It wasn’t apparent at the first look, but editing and selection speed became slower with every text change that was made. Switching to another topic and back solved the problem for a short time. This bug has been addressed and the topic editor is now significantly faster than before.

New Features and bug fixes

  • The eWriter eBook viewer has an additional command line option to put the eBook window on top of other windows (“stay-on-top”). Furthermore, the configuration for the eBook menu has an option to specify the color of the application menu button. Instead of just orange, you can select your own color. An optical viewer glitch on very large monitors has been fixed and the eBook viewer app is no longer signed – this is an intentional change, because the signature of the executable gets invalid anyway, when packed with HTML data.
  • Screen Capture: the automatic window selection did not work on Windows Terminal Server
  • German UI: translation bug in “Online Activation failed” string caused an error
  • Link lists to TOC entries that included merged projects at more than 1 level (e.g. a sub-sub-project) did not work in PDF

Download

If you have an older version of Help+Manual installed, you can use the update side by side with an existing installation. Help+Manual 8 is available from our download page:

https://www.helpandmanual.com/downloads.html

 

Upgrade Bundle Offers extended until March 4th

We offer several upgrade bundles with discounts of more than 40%! The super discounts will be available until March 4, 2020. Please hurry up to get them!

https://www.helpandmanual.com/order.html?promotion=upgrade

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