Posted by Alexander Halser in HelpXplain, Software Updates, Uncategorized on October 29, 2020
As part of our commitment to continuous improvement, we’ve released an updated version of HelpXplain. If your maintenance plan for HelpXplain includes the release date (Oct 29, 2020), this is a free update. The quickest way to find out, is to start HelpXplain and click Help > Check for Update.
Version 1.4 comes with 2 new features important for social media sharing. It introduces a setting for custom meta tags. Some users have requested we should add additional social media meta tags (such as a Facebook App_Id). The new meta option enables this and a lot more.
The second new feature is in the Publish dialog: an option to mask the viewport of the Xplain. When an Xplain is embedded in another HTML page, the host page normally restricts the viewport so that the view matches the aspect ratio of the Xplain.
Social media sharing, however, often include direct backlinks to the Xplain HTML page directly. In this case, the Xplain runs in a new window or tab of the browser and the window size hardly ever reflects the aspect ratio of the presentation. As a result, some of the slides might become prematurely visible. The mask viewport option blacks out the browser window area which does not belong to the viewport.
The difference between masked and unmasked viewport explained:
Other changes and bug fixes in version 1.4:
This update is included in your maintenance plan! Please download the update and install it over your existing version.
Posted by Alexander Halser in Uncategorized on August 18, 2020
We have received several complaints between July 11th and today from people who have been charged (on their bank account or their credit card) in the name of “helpandmanuals.com“. (Note the “s” at the end of the domain name, which is different from our domain, which is “helpandmanual.com“). Does this apply in your case? Read the rest of this entry »
Posted by tim green in CHM HTML Help, Documentation Authoring, Help+Manual, Skins, Software Updates, Uncategorized on August 4, 2020
We have just updated Premium Pack 4 to version 4.0.4. This update contains a large number of basically cosmetic updates. There is no urgency to install it if everything is already working OK for you. Just read through the descriptions and decide for yourself if and when you want to update.
You can download and install the updated version with the credentials you received when you purchased. If you no longer have this please contact support@ec-software.com and we will help you out. See the Premium Pack product page for more details on Premium Pack 3 and visit our online store to purchase if you do not yet have it.
Posted by tim green in Uncategorized on February 26, 2020
If you are using eWriter books as documentation for your software you will want to open specific topics in the help from your application. To do that you need to be able to reference the viewer directly, so it is best to install it along with your software. You can’t be sure that the user will have it or where it will be otherwise. You also need to consider the following issues:
Read on to learn how to get this set up and working optimally.
The current version of eViewer.exe is always included in the Help+Manual program directory. You just need to include it in your own installation. It doesn’t require any special installation or registry keys. It will actually run fine from a USB stick. If you wish you can rename the viewer file and re-sign it with your own certificate so that it matches the rest of your software. That is entirely up to you and we don’t have a problem with it.
We also recommend that you do not register the .ewriter extension as part of your installation. Instead, always make your calls explicitly to your installed eViewer.exe and your own help files. This guarantees that you are using the same viewer that was up to date when you generated your help. However, you will also want your users to be able to open your help files themselves by double-clicking on them. So read on to learn how to do that.
It is also fine and actually a good idea to change the extension of your help files to anything you like. If you do this, you can register your own custom extension to your installed version of the eViewer application so that your users can open your help files themselves by double-clicking on them.
Then you don’t get any conflicts if the user gets .ewriter files from somewhere else. If they open .ewriter files on Windows 10 they will get the Windows Store version of eViewer automatically (and that extension is required for the Store viewer), and then you don’t have any conflicts: The .ewriter extension is always used for the Store version and your application always opens your help files with your installed version of the viewer.
Posted by Alexander Halser in Uncategorized on February 4, 2020
The free eWriter eBook compiler got a small maintenance update. This update does not introduce new features, but improves the readability for high contrast seetings.
Download the update:
https://www.helpandmanual.com/ewriter/
Posted by Alexander Halser in Uncategorized on November 27, 2019
Posted by tim green in CHM HTML Help, Skins, Software Updates, Uncategorized on October 11, 2019
We have just released a very minor update of the Premium Pack with the following small improvements and fixes. You only need to update your skins if any of the following things are important to you.
You can download and install the updated version with the credentials you received when you purchased. If you no longer have this please contact support@ec-software.com and we will help you out. See the Premium Pack product page for more details on Premium Pack 3 and visit our online store to purchase if you do not yet have it.
Posted by Alexander Halser in Uncategorized on July 6, 2019
HelpXplain will be featured on www.BitsDuJour.com as product of the day on July 9 and 10, 2019. Save the date!
Posted by tim green in Uncategorized on April 25, 2018
Version 3.44 of the Help+Manual Premium Pack add-on is a maintenance update. It adds a couple of minor new features and corrects some issues reported by users.
You can download and install the updated version with the credentials you received when you purchased. If you no longer have this please contact support@ec-software.com and we will help you out. See the Premium Pack product page for more details on Premium Pack 3 and visit our online store to purchase.
[showhide type=”updated” more_text=”Click for details” less_text=”Click to hide”]
[/showhide]
See the Premium Pack information page for general details and purchase information and the Premium Pack web-based documentation for full instructions.
Posted by Alexander Halser in Uncategorized on May 23, 2017
In Help+Manual 7.3 we have removed the feature Rescue Copy from the Save menu. Instead, the feature is now implicitely integrated in the Save-As command. If you ever wondered what the Rescue Copy actually did, this topic is for you.
What the Rescue Copy did, was to create a new empty project that contained only the changes you made since you hit “Save” the last time. The idea was to save pending changes somewhere if Help+Manual could not save them to the original project.
Imagine you are running Help+Manual on your computer and open a help project from a remote file server. The server is connected through VPN and the connection depends on your Internet connection. The Internet connection breaks at some time, but you don’t notice because you are busy making changes to the project. Just when you hit “Save”… ooops! Can’t do it, Sir.
If the connection to the server is broken, Help+Manual cannot save the project to the original location. If you try, you get an error message.
(A bit of panik sets in…)
But Help+Manual suggests to save the project locally instead, using the Save-As command. Excellent idea, you say to yourself and hit Save-As…
The problem is: a “Save-As” normally creates a full copy of the original project, just saved locally. The entire content of the original project is duplicated in this case, including those topic files (on the file server) that have not been even loaded yet, because you did neither view nor change them. To do a complete Save-As, Help+Manual must load those yet-not-loaded files from the server to save them locally to the new project. Which, of course, fails if the server connection is broken, resulting in a second error message, that Save-As could not be completed.
(Tense panic now…)
At this point, it was time for the Rescue Copy. If nothing else works, the Rescue Copy would save the pending changes to a new help project to store them for later, when the connection to the server would be reestablished.
Would you have ever thought of this feature in Help+Manual, when in panic? Probably not. And this is exactly, why we removed the Rescue Copy feature. We implicitly implemented it in Save-As instead.
With Help+Manual 7.3, when the original Save operation cannot complete, because a server connection is broken, you can always use Save-As. Help+Manual will try to create a complete copy of the original project with Save-As.
If a complete copy is not possible (connection broken, remember!), it will save just the changes you made in the meantime and will report, what it could save and what it couldn’t. It is now a transparent save operation, that will work in any case and at the very least rescue all your recent work on the project.